A Message About COVID-19: We Are Here for You
Most of us have never experienced a time quite like this. Despite the beauty of nature awakening around us, it is difficult to comprehend the alarming changes being brought on by the COVID-19 crisis, and it can all feel very overwhelming. During this unprecedented health crisis, we hope you and your loved ones are maintaining your health and vitality.
Here at Vital Plan, we’re responding to the crisis by adapting our safety and operational procedures and transitioning our team to work remotely as much as possible. We are pleased to let you know that Vital Plan is fully operational – and we are here to support you.
Vital Plan is Classified as an Essential Business.
Vital Plan and our suppliers are classified as essential businesses under the U.S Department of Homeland Security’s COVID-19 guidelines, and as such we will maintain operations. Our team swiftly implemented new safety recommendations and protocols at our product storage and distribution facility in order to protect our staff, partners, and customers from the coronavirus.
We are adhering to all Centers for Disease Control (CDC) and World Health Organization (WHO) recommendations, including:
- Physical distancing
- Limiting access to buildings
- Quarantining new shipments
- Regularly disinfecting surfaces and the facility
- Extensive hand washing
- Monitoring the health of our staff
We're Maintaining Order Fulfillment Timelines.
Incredibly, our fulfillment team has been able to maintain our commitment to ship orders within 24 hours of receipt during weekdays, despite the increased order volume. We aim to ship all orders placed before 12:00 pm (EDT) on the same day, and to ship all orders placed after 12:00 pm (EDT) the following day. Orders placed on Friday afternoon, Saturday, or Sunday ship out the following Monday.
“Only in the darkness can you see the stars.”
MARTIN LUTHER KING JR.
We’re Doing Our Very Best to Keep Your Favorite Products in Stock, Despite Increased Demand.
Thanks to the long-term, direct relationships we have established with top global ingredient suppliers, we have been able to secure the ingredient inventory we need to maintain our product supply. Our production team has done an exceptional job managing ingredient orders amidst the turbulence and, at this time, we foresee limited out-of-stock issues as we work to fulfill our customers’ needs.
Some factors may be, of course, outside of our control due to the fluctuating global market and increased demand for herbal supplements. We will continue to keep our customers posted about any changes or updates that may impact our product availability.
We're Prioritizing Our Subscribe & Save Orders.
As always, we prioritize our Subscribe & Save (S&S) orders whenever an out-of-stock situation arises. That means setting aside inventory to fulfill subscription orders, even if the item is no longer available on the website. Being a subscriber helps the Vital Plan team better project our order volume as we schedule our manufacturing and plan our business.
As an added thank you for their loyalty, S&S customers receive an extra 10% discount on every order, plus free U.S. shipping and additional Vital Plan Rewards points.
Call Us – We Are On Standby to Help.
Our support team is working remotely and readily available to assist with your questions or order needs. We’d love to hear from you. Call us at 800-951-2414 or email firstname.lastname@example.org.
Take Care of Yourself and Each Other.
It is more important now than ever to prioritize your health and empower those around you to do the same. Vital Plan offers a wealth of free education to empower our community to take control of their health with the right herbs, diet, and lifestyle practices.
Don’t forget – herbs and plants are here to support you!
We are so grateful to have you as a part of our Vital Plan community, and we hope to have the opportunity to serve you this month.
We appreciate your continued support as we all work through this together. Stay safe, strong, and healthy,
“You’re braver than you believe, stronger than you seem, and smarter than you think.”