Thank you for contacting us! Please allow up to two business days for a response.
To contact our Customer Service by phone, please call 800-951-2414.
Office Hours: Monday through Friday 9:00 am to 5:30 pm EDT
Vital Plan Inc.
2409 Crabtree Blvd, Suite 107
Raleigh, NC 27604 USA
© 2023 Vital Plan, Inc. All rights reserved.
We want you to be delighted by your Vital Plan experience. If you are not happy with your purchase for any reason, email us at info@vitalplan.com or call 800-951-2414 to receive a Return Form.
We offer a 100% refund on unopened supplements within 90 days of purchase (minus Probiotic Blend), less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.
For opened or used supplements, we offer a 50% refund within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.
Program fees, books, and consultation calls are final sale.
These terms also apply to international returns.
We use safe, all-natural herbs and ingredients that are bioavailable and readily absorbed by the body.
Our products are manufactured in a Good Manufacturing Practices (GMP) certified facility and are third-party tested multiple times during the manufacturing process. Our products are free of toxins and contaminants, and we never use ingredients known to have potential to cause harm.
Our products are carefully created by practicing physicians and experts in herbal medicine. We pride ourselves on creating formulas that are driven by clinical research, using standardized ingredients.
We use optimal amounts of ingredients in our products. We clearly list each ingredient in our products, as well as the amount of each ingredient.
Our products are meant to be complementary to each other, meaning you will not receive redundancy in ingredients unless such is intended.
Our customer service team is glad to answer any questions or address any concerns that you may have. You can reach us by email at info@vitalplan.com or by phone at (800) 951-2414.
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<h3 style=”padding-top: 16px;”>Money-Back Guarantee</h3>
We want you to be delighted by your Vital Plan experience. If you are not happy with your purchase for any
reason, email us at info@vitalplan.com or call 800-951-2414 to receive a Return Form.
We offer a 100% refund on unopened supplements within 90 days of purchase (minus Probiotic Blend), less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.
For opened or used supplements, we offer a 50% refund within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.
Program fees, books, and consultation calls are final sale.
These terms also apply to international returns.
<h3 style=”padding-top: 12px; font-size: 17px;”>Our Natural Approach</h3>
We use safe, all-natural herbs and ingredients that are bioavailable and readily absorbed by the body.
<h3 style=”padding-top: 12px; font-size: 17px;”>Safety Guarantee</h3>
Our products are manufactured in a Good Manufacturing Practices (GMP) certified facility and are third party
tested for safety and efficacy. Our products are free of toxins and contaminants, and we never use ingredients
known to have potential to cause harm.
<h3 style=”padding-top: 12px; font-size: 17px;”>Innovative and Effective Formulas</h3>
Our products are carefully created by practicing physicians and experts in herbal medicine. We pride ourselves
on creating formulas that are driven by clinical research, and we use standardized ingredients that have been
proven effective in double-blind, placebo-controlled clinical studies.
<h3 style=”padding-top: 12px; font-size: 17px;”>Optimal Doses & Transparent Labels</h3>
We use optimal amounts of ingredients in our products, meaning we include the same amount of ingredient that
has demonstrated benefit in clinical studies. We clearly list each ingredient in our products, as well as the
amount of each ingredient.
<h3 style=”padding-top: 12px; font-size: 17px;”>Simple and Easy-to-Use Product Line</h3>
Our products are meant to be complementary to each other, meaning you will not receive redundancy in
ingredients unless for a targeted effect.
<h3 style=”padding-top: 12px; font-size: 17px;”>Exceptional Customer Service</h3>
Our customer service team is glad to answer any questions or address any concerns that you may have. You can
reach us by email at info@vitalplan.com or by phone at (800) 951-2414.
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Placing & Tracking Orders
Vital Plan, Inc. strives to ship all orders within 24 hours of receipt. Orders placed before 12:00pm (EST)
will ship out the same day and orders placed after 12:00pm (EST) will ship out the next day. Orders placed on
Friday afternoon, Saturday, or Sunday will ship out the following Monday.
Once an order ships, you will receive an email with tracking information for your package. Please allow 5-7 business days for orders within the United States, 1-2 weeks to Canada, and 2-4 weeks to Europe.
Domestic Shipping & Handling Fees
All orders under the amount of $100 USD will be charged shipping as calculated by the US Postal Service. All
orders over $100 will receive free USPS standard shipping for the 48 contiguous United States (excludes
Alaska and Hawaii).
If you would like to expedite your shipping option, you may do so at checkout. To change the shipping carrier (to UPS or FedEx) for an additional fee, please email or call us with your order details as soon as possible; we will do our best to accommodate your needs.
We currently ship domestically within the United States, and to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, and the United Kingdom.
International shipping rates vary, based on weight and destination. Free shipping offers do not apply to international orders.
Sample shipping rates and estimated delivery (for 1 bottle):
| United States | Canada | United Kingdom | France | Australia | |
| Starting Rate | $4.95 (USD) | $13.75 (USD) | $19.33 (USD) | $19.33 (USD) | $19.33 (USD) |
| Estimated Delivery | 5-7 Days | 1-3 Weeks | 1-3 Weeks | 1-3 Weeks | 1-3 Weeks |
Regulations and Customs
The prices stated on vitalplan.com do not include or reflect any duties, insurance costs, value added taxes,
tariffs, or local taxes. Vitalplan.com cannot anticipate or estimate these costs. As the customer, you are
responsible for paying these costs; please review your country’s Customs information before placing an order
with vitalplan.com.
As regulations of natural product sales change constantly, we also recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
We are not able to issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the supplements only; shipping costs will not be reimbursed.
By ordering from vitalplan.com, you agree to the policies above. Vitalplan.com reserves the right to change these policies at any time and retains the right to refuse service to any customer at its sole discretion.
If you are not completely satisfied with your purchase for any reason, email us at info@vitalplan.com or call 800-951-2414 to receive a Return Authorization Form.
We offer a 100% refund on unopened supplements (minus Probiotic Blend) within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.
For opened or used supplements, we offer a 50% refund within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full. To be eligible for a refund, the supplements must be returned in their original packaging (bottles) with the Return Authorization Form.
Program fees, books, and consultation calls are final sale.
These terms also apply to international returns.
Eligible Products
Refunds are only applicable for supplements bought online at vitalplan.com. If you purchased a Vital Plan
product from a healthcare provider or a retail location, please contact them to discuss a return. If you
have any questions or you would like to report a negative experience with one of our retail partners,
please contact us.
Multiple Return Requests
If more than one return is requested by an individual within a 12-month period, Vital Plan may use
discretion in processing additional return requests to ensure honorable use of the return policy.
Misshipments & Defective Products
If products are missing from your order or you received products that you did not order please contact us
at info@vitalplan.com or call 800-951-2414 and let us know.
If you receive a faulty product (broken seal or expired product), please take a photo and email it to info@vitalplan.com. We will do our best to remedy the situation as quickly as possible.
Return supplements (with form) to:
Vital Plan Fulfillment Center
680 Lynn St.
Suite 100
Danville, VA 24541
Customer Support is available Monday-Friday, 9:00am to 5:30pm EST.
Call us at 800-951-2414 or email info@vitalplan.com.
We currently ship domestically within the United States, and to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, and the United Kingdom.
International shipping rates vary, based on weight and destination. Free shipping offers do not apply to international orders.
Sample shipping rates and estimated delivery (for 1 bottle):
| United States | Canada | United Kingdom | France | Australia | |
| Starting Rate | $4.95 (USD) | $13.75 (USD) | $19.33 (USD) | $19.33 (USD) | $19.33 (USD) |
| Estimated Delivery | 5-7 Days | 1-3 Weeks | 1-3 Weeks | 1-3 Weeks | 1-3 Weeks |
Regulations and Customs
The prices stated on vitalplan.com do not include or reflect any duties, insurance costs, value added taxes,
tariffs, or local taxes. Vitalplan.com cannot anticipate or estimate these costs. As the customer, you are
responsible for paying these costs; please review your country’s Customs information before placing an order
with vitalplan.com.
As regulations of natural product sales change constantly, we also recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
We are not able to issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the supplements only; shipping costs will not be reimbursed.
By ordering from vitalplan.com, you agree to the policies above. Vitalplan.com reserves the right to change these policies at any time and retains the right to refuse service to any customer at its sole discretion.
Customer Support is available Monday-Friday, 9:00am to 6:00pm (EST).
Call us at 800-951-2414 or email info@vitalplan.com.
